Answers to our most frequently asked questions.
To submit an enquiry, please email info@oryxdoors.com or visit our showroom in Al Quoz Industrial Area 4, Dubai. Click HERE for the location map.
Our showroom is in Al Quoz Industrial Area 4, Dubai. Click HERE for the location map.
Our showroom is open from 8.30 am to 5.30 pm on weekdays and from 11 am to 4 pm on Saturdays and Sundays. For open hours during holidays, please visit our Google page https://g.page/OryxdoorsDoorsandWindows.
All our products are made bespoke, based on your requirements and dimensions. Please visit our showroom to discuss your requirements with our team of experts.
Yes, we do.
All our doors and windows are made from high grade aluminium that is insulated by a polyamide thermal break and weatherproofed with Q-lon or rubber gaskets.
No, each door or window is made specific to your dimensions and unique style.
No. Currently, we do not offer uPVC or interior timber doors, but we do offer Crittal-style glass doors.
Yes. Oryx Doors and Windows is the authorised distributor and installer of Renson pergolas across the Middle East and Africa.
No. Currently, we do not offer steel doors, but we recommend that you visit Allegion to see the options available.
No. Our front doors are made of aluminium, which offers strength and durability without all the maintenance needs of real timber. If you like the look of a wooden/timber door, we recommend going for an aluminium door with a wood-grain finish. Click HERE to design your own front door.
We can offer repairs and spare parts for the doors and windows that we installed. Our products are guaranteed for up to 10 years so if you are facing any issues with your installation, please contact us immediately at info@oryxdoors.com or +97143419447
For repairs on other doors and windows, please visit Breathe Home Maintenance.
Yes, our company serves customers in the Middle East and Africa.
Our doors and windows come installed with a lifetime ownership warranty in residential properties.
Yes, the dual-colour option is available for our doors and windows.
There are over 150 RAL colours and finishes available to choose from.
We are happy to help everyone from homeowners and businesses to contractors, developers, architects, and designers.
We accept payments in cash (up to a limit), by cheque, card machine and bank transfer. In case you want to pay by cheque or bank transfer, please email accounts@oryxdoors.com to request our banking details.
Please refer to the delivery times mentioned in your order confirmation, but in the meantime, here are our standard delivery times for orders to be installed in the UAE (not including the installation time):
- Origin doors and windows – approx. 9-12 weeks
- Fusion doors and windows – approx. 10-12 weeks
- Inotherm front entrance doors – approx. 12-14 weeks
- Freedom insect screens – approx. 4-6 weeks
- Switchable smart film – approx. 2-3 weeks
Please note that the delivery times shown here may be affected by disruptions in the global supply chain. If your order has been affected, our team will update you.